#AIEye #Podcast Episode 482: GBT’s (OTCPINK: $GTCH) 3D Microchip Patent Receives Grant Date and Salesforce (NYSE: $CRM) #AI Einstein Delivers Over 80 Billion Predictions Every Day; #artificialintelligence
Global
AI in Contact Center Market to Reach $21 Billion by 2028
Point Roberts WA, Vancouver BC – November 24, 2020 – Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of The AI Eye- watching stock news, deal tracker and advancements in artificial intelligence – featuring technology company GBT Technologies Inc. (OTCPINK:GTCH).
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https://www.investorideas.com/Audio/Podcasts/2020/112420-AI-Eye.mp3
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this in full at https://www.investorideas.com/news/2020/artificial-intelligence/11241GBT-CRM.asp
Today’s
Column- The
AI Eye- Watching stock news, deal tracker and advancements
in artificial intelligence
Stocks
discussed: (OTCPINK:GTCH) (NYSE:CRM)
GBT Technologies Inc. (OTC PINK:GTCH) has announced that its 3D microchip patent has
received a grant date as of December 1, 2020 by the United States Patent and
Trademark Office. The patent pertains to GBT’s integrated circuit technology
which introduces new methods for the manufacture of microchips. Danny Rittman,
GBT’s CTO, said:
"We
are glad to announce that we will be granted our multi-planer microchip patent
on December 1, 2020. By manufacturing honeycomb, hexagonal and other multi
planer structural shapes die, we believe IC design houses will be able to
increase their silicon surface for transistors. Especially when it comes to
memory circuits, silicon real-estate is a key factor. As more we can place on
the silicon, as better, given reasonable, affordable die size. We believe the
invention will enable [us] to design and manufacture gigantic chips for all
design processes including advanced nodes like 10nm, 7nm, 5nm and below."
Salesforce (NYSE:CRM) has announced that its comprehensive AI Einstein
“now delivers more than 80 billion AI-powered predictions every day across all
Salesforce products for sales, service, marketing and commerce.” The Einstein
service, which “makes applications smarter with built-in automation and AI on
top of existing CRM data,” saw a 300 percent increase in Einstein Bot sessions
since February of this year alone. Marco Casalaina, SVP of Product Management
and GM of Einstein, said:
"AI
is now an imperative, not a nice-to-have. Einstein substantiated what many have
asked for years: How and when will AI really drive enterprise-level value, at
scale. The pandemic forced companies to invest in the technologies that quickly
add value. Einstein does exactly this by working invisibly behind the scenes to
predict customer behavior and preferences."
Global
AI in Contact Center Market to Reach $21 Billion by 2028
A report published by Adroit Market Research finds that the global
AI in Contact Center market will grow to $21 billion by 2028. Factors such as
increased internet penetration in developing countries, as well as developments
in AI, ML, and IoT technologies are cited as factors driving growth in the
market. An excerpt from the report summary reads:
The
demand for AI in the contact center is likely to surge on account of surge in
demand for improved customer support services in call centers, exponentially
growing volume of data, increasing customer engagement via multiple platforms
such as website, social media, email, and growing use of AI-enabled chatbots to
manage work operations efficiently and effectively. Moreover, AI systems
prefill the information in the ticketing tool during documenting a ticket based
on the preceding memory. Thus, the role of AI is extremely demanding in the
contact center domain.
Sam Mowers, Investorideas.com
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