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Thursday, October 15, 2020


AI Eye Episode 454: Microsoft (NasdaqGS: $MSFT) Teams with Amii for $200K ML Scholarship, IBM (NYSE: $IBM) and ServiceNow (NYSE: $NOW) Expand Partnership for AI in IT Solution


Point Roberts WA, Vancouver BC – October 15, 2020  – (, a global investor news source covering Artificial Intelligence (AI) brings you today’s edition of  The AI Eye-  watching stock news, deal tracker and advancements in artificial intelligence.


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Today’s Column- The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence


Stocks discussed: (NasdaqGS:MSFT) (NYSE:IBM) (NYSE:NOW)


Microsoft (NasdaqGS:MSFT) has teamed up with the Alberta Machine Intelligence Institute (Amii) to put forward $200,000 in scholarships for the latter’s Machine Learning Technician Certification I. According to the press release, the scholarships are being tailored “to Albertans whose employment has been negatively impacted by COVID-19 or those who come from communities that are underrepresented in STEM.” Cam Linke, CEO of Amii, explained:


“With the demand for AI and machine learning expertise continuing to grow, Amii is pleased to collaborate with Microsoft to accelerate our ability to deliver exceptional training that prepares Albertans for the careers of the future. We’re especially excited to bring diverse voices to our program and our field by offering seats to communities that are historically underserved in computing science and STEM. Alberta already leads the world in producing top talent in AI, and this collaboration will help us maintain our advantage.”


IBM (NYSE:IBM) and ServiceNow, Inc. (NYSE:NOW) are expanding their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT operations. The press release announced a new joint solution expected later this year, that will “combine IBM's AI-powered hybrid cloud software and professional services to ServiceNow's intelligent workflow capabilities and market-leading IT service and operations management products.” IBM’s CEO Arvind Krishna, said:


"AI is one of the biggest forces driving change in the IT industry to the extent that every company is swiftly becoming an AI company. By partnering with ServiceNow and their market leading Now Platform, clients will be able to use AI to quickly mitigate unforeseen IT incident costs. Watson AIOps with ServiceNow's Now Platform is a powerful new way for clients to use automation to transform their IT operations."


Global Call Center AI Market to Reach $4.735 Billion by 2026


A report published by Data Bridge Market Research finds that the global Call Center AI market will grow to $4.735 billion by 2026, owing to “the increased adoption of automated services in business operations along with innovations/advancements in AI.” Expected market drivers cited in the report description include an “increased usage of AI amid a need to present unique customer solutions,” “increasing requirements of customer engagement platforms because of a surge of customer engagement services through social media,” and a “significant surge in the amounts of data being generated and better effectiveness associated with AI analysis.” However, some potential market restraints identified include a “lack of guidelines for the development and advancements of the technology,” and a “lack of applications in complicated issues faced by customers due to the limited engagement of AI in call centers.”



Sam Mowers,


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