The
#AIEye: NICE (Nasdaq: $NICE) Reveals Study Findings Regarding #AI in Contact
Centers and MicroStrategy (Nasdaq: $MSTR) Partners with AI Leader DataRobot
Global
Emotion AI Market to See 17% CAGR from 2019-2025
Point Roberts WA, Vancouver BC – October 18, 2019 – Investorideas.com (www.investorideas.com), a global investor news source covering
Artificial Intelligence (AI) brings you today’s edition of The
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Today’s
Column- The
AI Eye- Watching stock news, deal tracker and advancements
in artificial intelligence
Stocks
discussed: (NasdaqGS:NICE) (NasdaqGS:MSTR)
NICE inContact, a subsidiary of NICE Ltd. (NasdaqGS:NICE),
has revealed the results of a new study, titled: AI-Infused Contact Centers Optimize Customer
Experience. One finding is that of contact center leaders polled, 64
percent plan to increase their AI investment over the coming year. This
includes applications in personalized agent and customer matching, augmenting
agent capabilities to improve productivity, and support for management tasks
such as workforce management. Paul Jarman, NICE inContact CEO, commented:
“The
Forrester study found that 98 percent of businesses believe that contact
centers are instrumental in improving customer experience. Leveraging AI to
increase contact center operational efficiencies while creating omnichannel
agents adept at handling digital as well as voice interactions needs to be a
top priority. Higher interaction volume puts a heavy strain on agents, and AI
has an incredible role in easing that burden so agents can provide the very
best experiences to customers. NICE inContact has invested heavily to infuse
CXone with end-to-end AI capabilities to address real-life challenges and help
contact center leaders and agents stay one step ahead throughout customer
journeys.”
MicroStrategy Incorporated (NasdaqGS:MSTR) has announced a new technology partnership with AI
leader DataRobot, aimed at making it “easier for businesses to integrate AI
into their most popular applications and core processes by leveraging
HyperIntelligence cards to deliver AI-driven insights and recommendations”.
Seann Gardiner, EVP of Business Development at DataRobot, explained:
“Organizations
want to extract value from their enterprise data, yet often struggle with
adopting AI in a way that drives measurable business impact due to lack of
technical skill or dedicated data science resources. Through our technology
partnership with MicroStrategy, organizations can now leverage best-of-breed
technology to develop thoughtful applications that integrate predictive and
prescriptive modeling across all areas of the business. The powerful
combination of DataRobot and MicroStrategy can broaden the users who contribute
to and succeed with AI.”
Global
Emotion AI Market to See 17% CAGR from 2019-2025
Research from Market Insights Reports
finds
that the global Emotion Artificial Intelligence market will exhibit a compound annual growth rate (CAGR)
of 17 percent in the forecast period 2019-2025. An excerpt from the report
description outlines the market:
Emotion
AI is a new field that analysis of a person's verbal and non-verbal
communication in order to understand the person's mood or attitude, then can be
used in CRM (Customer Relationship Management) area, such as to identify how a
customer perceives a product, the presentation of a product or an interaction
with a company representative.
Sam Mowers,
Investorideas.com
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