The
#AIEye: IBM (NYSE: $IBM) Announces New Innovations to Watson Everywhere
Approach, HPE’s (NYSE: $HPE) Aruba Introduces Switching and Software
Innovations
Global
Call Center #AI to Reach $2.99 Billion by 2024
Point Roberts WA, Vancouver BC – October 22, 2019 – Investorideas.com (www.investorideas.com), a global investor news source covering
Artificial Intelligence (AI) brings you today’s edition of The
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Today’s
Column- The
AI Eye- Watching stock news, deal tracker and advancements
in artificial intelligence
Stocks
discussed: (NYSE:IBM) (NYSE:HPE) (ASX:BRN)
IBM (NYSE:IBM) has announced new innovations for its Watson
Everywhere approach, aimed at easing AI scaling across clouds. Improvements
include detecting 'drift' in AI models, recognizing nuances in the human voice,
and the introduction of the company’s Cloud Pak for Data platform. Rob Thomas,
General Manager, IBM Data and AI, explained:
"We
collaborate with clients every day and around the world on their data and AI
challenges, and this year we tackled one of the big drawbacks to scaling AI
throughout the enterprise – vendor lock-in. When we introduced the ability to
run Watson on any cloud, we opened up AI for clients in ways never imagined.
Today, we pushed that even further adding even more capabilities to our Watson
products running on Cloud Pak for Data."
Aruba, a subsidiary of Hewlett Packard Enterprise
Company (NYSE:HPE), has introduced switching and software innovations
“designed to address the unique needs of today’s modern enterprise campus,
branch and data center”. Keerti Melkote, president and founder at Aruba,
explained:
“AI-powered
automation must be at the heart of a modern, edge-to-cloud architecture and, in
order to be truly useful, it requires an intelligent infrastructure as the
foundation. We believe that AI is the key to analyzing data, providing
actionable insights, and automation at scale to optimize network operators’
ability to quickly troubleshoot, remediate and proactively resolve some of IT’s
most pressing challenges. Our vision for the future is a cloud-native
architecture that delivers true business agility and new digital experiences,
and today’s introduction is an important step in that direction.”
BrainChip Holdings Limited (ASX:BRN) has secured a patent for dynamic neural function
libraries, which is a key component of Akida, its AI processing chip. According
to the press release, the patent: “addresses a dynamic neural network within an
AI device. During a learning process, values are generated and stored in the
synaptic registers of the AI device to generate a training model. Training
models are themselves stored in the dynamic neural function library of the AI
device, and the function library can then be used to train another device.”
Peter Van der Made, BrainChip founder and CTO, commented:
“This
patent addresses efficiency that contributes to how Akida technology excels in
speed, accuracy, and ultra-low power consumption. Synapses store values, these
thousands of synapses connect to thousands of neurons, and that neural output
can be used by another set of neurons – which is closer to the way the human
brain processes information.”
Global
Call Center AI to Reach $2.99 Billion by 2024
A report from Prescient & Strategic Intelligence
finds that the global Call Center AI market will grow from $914.5 million in
2018 to $2.99 billion by 2024 with a compound annual growth rate (CAGR) of 22.6
percent. The following excerpts from the report description outlines some key
market trends:
“The
rise in adoption of AI enabled chatbots is a key trend exhibited in the market.
They make use of existing information such as frequently asked questions (FAQs)
and the organization knowledge base to offer better customer service. Chatbots
substantially cut down the waiting time for customers as their response time is
extremely fast. They can provide support to multiple customers at a time unlike
a human agent, who would be limited in his/her ability to do so.”
“The
usage of AI in call centers for enhanced customer support services is one of
the major driving forces in the global call center AI market. The industries
including retail, BFSI, healthcare, and telecom, are focusing on adoption of AI
solutions for their call center related services.”
Sam Mowers,
Investorideas.com
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