#AIEye
#Podcast 663: #Stocks discussed: (NasdaqGS: $AMZN) (OTC: $HTHIY) #artificialintelligence
AWS
Partners with Maple Leaf Sports & Entertainment, and Hitachi Vantara
Announces Application Reliability Services
Global
#AI in #CallCenters Market to Reach $3.5B by 2026
Vancouver, Kelowna, Delta, BC – February 23, 2022 – Investorideas.com (www.investorideas.com), a global investor news source covering
Artificial Intelligence (AI) brings you today’s edition of The
AI Eye- watching stock news, deal tracker and advancements in
artificial intelligence
Listen
to today’s podcast:
https://www.investorideas.com/Audio/Podcasts/2022/022322-AI-Eye.mp3
Read
this in full at https://www.investorideas.com/news/2022/artificial-intelligence/02231AMZN-HTHIY.asp
Today’s
Column- The
AI Eye- Watching stock news, deal tracker and advancements
in artificial intelligence
Stocks
discussed: (NasdaqGS:AMZN) (OTC:HTHIY)
Amazon Web Services (AWS), a subsidiary of Amazon (NasdaqGS:AMZN), has partnered with Maple Leaf Sports &
Entertainment (MLSE) to become the latter’s official cloud provider and
official provider of artificial intelligence (AI), machine learning (ML), and
deep learning cloud services. According to the press release, MLSE “will use
AWS’s comprehensive portfolio of cloud capabilities, including ML, advanced
analytics, compute, database, and storage services to support their teams and
lines of business.” Humza Teherany, Chief Technology & Digital Officer at
MLSE, said:
"With
AWS’s advanced machine learning and analytics services, we can use data with
our teams to help inform areas such as: team selection, training and strategy
to deliver an even higher caliber of competition. Taking a cloud-first approach
to innovation with AWS further empowers our organization to experiment with new
ideas that can help our teams perform their very best and our fans feel a
closer connection to the action."
Hitachi Vantara, the digital infrastructure, data
management and analytics, and digital solutions subsidiary of Hitachi, Ltd. (OTC:HTHIY), has announced the launch of Application
Reliability Services. These are described as “an evolved portfolio of cloud
consulting and managed services,” that “integrate Site Reliability Engineering
principles and AI-driven automation to modernize and improve the management and
operations for cloud workloads.” Frank Antonysamy, Chief Digital Solutions
Officer at Hitachi Vantara, explained:
"Hitachi
Vantara's Application Reliability Centers and engineering-led cloud operations
enables our clients to achieve true DevOps by fully integrating operations with
engineering. Our cloud consulting and managed services helps our clients
optimize their cloud workloads and processes and frees up resources and talent
that can be deployed in new ways to accelerate their digital transformation
with AI, data analytics and insights."
Global
AI in Call Centers Market to Reach $3.5B by 2026
Research published by ReportLinker finds that the global AI in Call
Centers market will grow from $1.1 billion USD in 2020 to $3.5 billion by 2026,
registering a compound annual growth rate (CAGR) of 21.5 percent in the
forecast period. An excerpt from the report’s summary outlines the applications
of AI in the Call Center market:
Call
centers are using AI to efficiently predict consumer behavior, find insights
into customer journeys, and envisage their future behavior and response to
specific actions. AI in call centers is also used for the self-service feature
to address routine interactions and queries of customers. AI-powered chatbots
are known to elevate customer services by helping customers with different
types of requests and queries, right from gaining insights into products
through to completing purchases.
Sam Mowers, Investorideas.com
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