The
#AIEye: NICE (NasdaqGS: $NICE) Research Results Indicate Contact Center
Compliance Can Be Improved With #AI, Automation and Pegasystems (NasdaqGS: $PEGA)
Introduces AI-Powered Customer Empathy Advisor Capability
AI
Penetration in Industry Verticals - IoT to Reach $9.5 Billion by 2024
Point Roberts WA, Vancouver BC – June 7, 2019 – Investorideas.com (www.investorideas.com), a global investor news source covering Artificial
Intelligence (AI) brings you today’s edition of The
AI Eye- watching stock news, deal
tracker and advancements in artificial intelligence.
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Today’s Column- The AI Eye- Watching
stock news, deal tracker and advancements in artificial intelligence
Stocks discussed:
(NasdaqGS:NICE) (NasdaqGS:PEGA)
NICE Ltd. (NasdaqGS:NICE) revealed the results of a research study which
found that 91 percent of respondents “believe increasing contact center
compliance software investment should be considered a priority in the next
year” and that 83 percent of contact center professionals believe “their
organization’s efforts towards customer privacy and private data safety need to
be improved”. Barry Cooper, President of the Enterprise Group for NICE,
explained the need for companies to adopt new technologies to improve service:
"Ensuring
compliance requires contact centers to navigate a maze of regulations,
standards and best practices, which are becoming increasingly resource draining
for IT and compliance professionals. Businesses must leverage analytics, AI and
automation to adopt a proactive approach, uphold the trust of their customers
and simplify their employees' day to day tasks."
Pegasystems Inc. (NasdaqGS:PEGA) has introduced a new capability for its Pega®
Customer Decision Hub called Customer Empathy Advisor. The new feature
leverages AI to foster better customer relationships. An excerpt from the press
release explains the feature:
At its core, the
AI-powered Pega Customer Decision Hub analyzes customer data to guide
customer-facing agents and virtual assistants to take the next best action with
each customer. Its Customer Empathy Advisor feature takes this analysis one
step deeper by examining how empathic these recommendations are and offers a
more compassionate approach – which, contrary to popular belief, is often the
most profitable strategy as well.
AI Penetration in
Industry Verticals - IoT to Reach $9.5 Billion by 2024
A report from Research and Markets explores growth of AI in
various industry verticals from 2019-2024, finding particularly that the AI in
IoT market will reach $9.5 billion by 2024 with a compound annual growth rate
(CAGR) of 28 percent. An excerpt from the report description captures the
breadth of AI adoption in various markets:
Artificial
Intelligence (AI) represents a combination of various technologies including
Machine Learning, Deep Learning, Natural Language Processing, Computer Vision,
Speech Recognition, Context-Aware Processing, Neural Network, and Predictive
APIs. AI will be found in virtually
everything, ranging from individual products and applications to widespread
systems and networks. Network infrastructure and computing equipment will rely
upon AI algorithms for decision making while at the device level AI will be
built into electronics at the chipset level.
Sam Mowers,
Investorideas.com
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artificial intelligence stocks on Investorideas.com visit
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